Terms of Service
This website is operated by Bloom Teas and throughout the site, the terms “we”, “us” and “our” refer to Bloom Teas.
Our website (bloomteas.com) will be referred to as the “Site”.
Bloom Teas offers this Site, including all information, tools, and services available from this Site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our Site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our Site. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the Site or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
- You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
- You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve:
- Transmissions over various networks
- Changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Site through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this Site is not accurate, complete, or current.
The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this Site is at your own risk.
This Site may contain certain historical information, which may include historical pricing. Historical information, necessarily, is not current and is provided for your reference only (e.g. The Wishlist takes a snapshot of an item’s price and currency at the time it is added and may not reflect an accurate up-to-date price at a future date).
We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE PRODUCT PRICES AND SERVICE
Pricing for our products is subject to change without notice.
The prices advertised that you must pay for products is set out on the Site at the time you place your order and excludes a delivery charge that is calculated when you reach the checkout stage – as it is based on your final order size, which impacts volume and weight. In some instances, delivery will be offered as a free service for a minimum order value. For more information about delivery costs please read our Delivery Policy.
In the event we discover an error with an item(s) pricing we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the corrected price or cancelling your order altogether. If we are unable to contact you, we will treat the order as cancelled.
The 'Free Tea Taster Packs' offered on our Site are limited to one per customer as stated on the collection page header. This offer is delimited and once one free item is added to cart, any remaining items in the 'Free Tea Taster Packs' collection should be automatically deactivated for selection. In the event the software malfunctions and a customer purchases more than one free taster pack then we reserve the right to dispatch only one free taster pack (as per the offer) and the remaining free taster pack(s) will be removed from the customer's order. The free taster pack that we decide to send to the customer is at our sole discretion and cannot be changed once it has been dispatched. Please note that free items cannot be returned or refunded as per our Refund Policy.
The prices quoted on this Site apply only to products and/or services sold via this Site. Different prices may apply where our products are sold via another stockist or third-party vendor.
All prices are shown in Pound Sterling (GBP £) and include VAT (tax) where applicable. Note, tea products are zero rated (0% VAT) in the United Kingdom.
An order delivered outside of the UK may be subject to local VAT (tax) or Duties as determined by the local customs authority. These costs are to be paid by you and Bloom Teas is not liable for these costs. Orders that are not delivered due to the non-payment of such costs (taxes, clearance and/or storage costs) will not be eligible for a refund unless the goods are retuned in a saleable condition to Bloom Teas, in which case a refund for the goods, less any delivery and/or return delivery costs, will be refunded to you.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 – PRODUCTS AND SERVICES
Certain products or services may be available exclusively online through the Site.
These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
By shopping on this Site, you agree to our product and service declarations, namely:
- We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
- We reserve the right to limit the quantities of any products or services that we offer.
- All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. All reasonable care is taken to ensure that all descriptions, details, and prices of products appearing on the Site are correct.
- We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on this Site is void where prohibited.
- We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the products or service will be corrected.
- We have made every effort to display as accurately as possible the colours and images of our products that appear on the Site. We cannot guarantee that your computer monitor's display (or any other digital devices screen) will accurately portray the colour of the delivered item(s).
- Any measurements presented (i.e. product sizes) on this Site are accurate and within a reasonable 5% tolerance.
- The Order Acknowledgement email and order number are our confirmation of your order with us. Completion of the contract between you and us will take place as soon as the products are dispatched to you, unless we have notified you that we do not accept your order, or you have cancelled your order.
- The selected carrier will make every reasonable effort to contact you to make a timely delivery, but, if they are unable to do so, then your items will be returned to us and your order will be cancelled, and payment will be refunded to your card once your order has been received.
- For a discount or promotional offer to be applied to your order, a valid discount/promotion code must be entered into the discount/promotion box that is located on the checkout page. Only one code can be used per order.
- Bloom Teas is not liable for you not entering a valid discount/promotion code.
- Discount/promotion codes are subject to Bloom Teas Terms of Service at the point of purchase.
- Bloom Teas does not accept orders by telephone.
SECTION 6 – AVAILABILITY
Our products and/or service is subject to availability, which includes our acceptance of your offer to purchase our products and/or services.
Our acknowledgement of order acceptance on the Site or by email sent to you is not a guarantee that your ordered items will be delivered.
If we are unable to deliver all or some of the items that you have offered to purchase, we will let you know as quickly as possible and a full refund will be offered, or an exchange arranged with you.
Orders that include sale items may be sent incomplete if certain sale lines are out of stock. In this instance, your card will be refunded for the out-of-stock items only, and you will be notified as above.
SECTION 7 – PAYMENT AND DELIVERY
We take payment from your card at the time we receive your order once we have checked your card details and stock availability.
Payment must be made with a valid credit or debit card acceptable to us or via other accelerated payment gateways advertised such as PayPal, Shop Pay, Amazon Pay, Apple Pay, and Google Pay.
The address at which the card is registered must be the same as your billing address. You can register a new payment card at any time, but the card associated with a given order cannot be changed once you have checked out.
To ensure that your credit, debit, or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases.
By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered credit reference agency which may keep a record of that information. This is done only to confirm your identity; a credit check is not performed, and your credit rating will be unaffected.
Provided that we have processed and received payment in full for the products, ownership of an item will pass to you once we have delivered the item to you (either directly, or by leaving it in a safe place or with a neighbour).
When an item has been delivered to you, risk of damage to, or loss of, the item passes to you.
For specific delivery options and terms and conditions, including international order delivery, please read our Delivery Policy.
Whilst we take every care to ensure that deliveries are protected to prevent damage in transit, we cannot guarantee that parcels being sent anywhere in or outside of the UK will arrive in perfect condition.
If items are damaged and/or unusable then please contact us and share photographs so that we can investigate the matter with the relevant carrier.
Please note that we only work during office hours (9am – 5pm) on weekdays (Monday – Friday) and that does not include national UK bank holidays.
SECTION 8 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or delivery address.
If we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Refund Policy.
SECTION 9 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement.
We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the Site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the Site (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 10 – THIRD PARTY LINKS
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites.
Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 11 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
We are and shall be under no obligation to (a) maintain any comments in confidence; (b) pay compensation for any comments; (c) respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree to the following:
- Your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.
- Your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
- You will not use a false e mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments.
- You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 12 – PERSONAL INFORMATION
SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our Site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product delivery charges, transit times and availability.
We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.
No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 14 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the Site or its content:
- For any unlawful purpose.
- To solicit others to perform or participate in any unlawful acts.
- To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
- To submit false or misleading information.
- To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet.
- To collect or track the personal information of others.
- To spam, phish, pharm, pretext, spider, crawl, or scrape.
- For any obscene or immoral purpose.
- To interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
- You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
- You expressly agree that your use of, or inability to use, the service is at your sole risk.
The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Bloom Teas, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 16 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Bloom Teas and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 17 – SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 18 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 19 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this Site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 20 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.
SECTION 21 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our Site.
It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 22 – INTELLECTUAL PROPERTY AND COPYRIGHT
The product names, images, logos, animations, videos, and advertising straplines identifying Bloom Teas products and services, which includes third-party products and services, are subject to copyright, design rights and registered trademarks of Bloom Teas Ltd and/or approved third parties.
Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of Bloom Teas or any other third-party.
SECTION 23 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at Info@BloomTeas.com.
SECTION 24 – COMPANY DETAILS
Registered Office: Bloom Teas Ltd, Arquen House, 4 - 6 Spicer Street, St Albans, AL3 4PQ, United Kingdom
Registered Company Number: 07134423
Registered VAT Number: 991310132
Registered EORI Numbers: GB991310132000 / XI991310132000